1. What products do you sell?

At Vaelonbags, we specialize in high-quality, stylish bags designed for both functionality and fashion. Our collection includes handbags, backpacks, and accessories for all occasions.

2. Where do you ship?

We currently offer shipping within the United States. We are working to expand our shipping options to international customers in the future. Stay tuned for updates!

3. How long does it take to process my order?

Once your order is placed, we aim to process it within 1-3 business days. You will receive an email notification with your tracking details once your order has been shipped.

4. What are your shipping options?

We offer free standard shipping for all domestic orders within the United States. Orders are typically delivered within 6-10 business days after processing. You will receive a tracking number once your order has shipped.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through the shipping carrier’s website (e.g., USPS, FedEx, UPS).

6. Do you offer returns?

Yes, we offer a 30-day return policy for all unworn and unused products. For more information on how to return an item, please check our Return & Refund Policy.

7. How can I make a return or exchange?

To initiate a return or exchange, please contact our customer support team at support@vaelonbags.com with your order details. We will provide you with a return authorization and instructions on how to proceed.

8. What should I do if my item is damaged or defective?

We apologize if your item arrives damaged or defective. Please contact us within 7 days of receiving your order, and we will assist you with a replacement or refund. Be sure to include photos of the damaged item in your email.

9. Can I change or cancel my order after placing it?

Once an order has been processed and shipped, we are unable to make changes or cancellations. However, if you wish to cancel an order before it has been processed, please contact us immediately at support@vaelonbags.com.

10. How do I contact customer service?

You can reach our customer service team at:

• Email: support@vaelonbags.com
• Phone: (Insert your customer service number)
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

11. Do you offer gift cards?

Currently, we do not offer gift cards, but this is something we are considering for future releases. Be sure to subscribe to our newsletter to stay updated!

12. How can I stay updated on new arrivals and promotions?

You can subscribe to our newsletter at the bottom of our website to receive updates on new products, exclusive offers, and sales events.

13. How do I care for my Vaelonbags product?

To ensure the longevity of your Vaelonbags product, we recommend following the care instructions on the product page. For leather items, gently wipe with a soft, damp cloth and store them in a cool, dry place.